1. The returned merchandise must be in its original condition and accompanied by the packing slip included in your order, the original warranty, as well as the original documentation and packaging; otherwise the return will not be honored.
  2. Original condition means that there are no scratches, marks or blemishes on the product and the security tags are still attached. The product must not have been sized or altered in any way.
  3. All returns require a Return For Inspection (RFI) Because we offer standard free shipping, all return packages must be paid for by the customer. Please include your RFI# with your return and on the outside of the shipping box (not the watch box). will not accept any returned merchandise without an RFI number.
  4. Once your return to Frank Anthony is received, reviewed and inspected (usually within 3 business days of receipt), your refund will be processed. A credit will be automatically issued to your original form of payment within 7 business days. Please note, depending on your financial institution, it may take an additional 2-10 business days for your credit to be applied and posted to your account.
  5. Damaged Box or Damaged Product - If you receive damaged or incorrect item(s), contact a Customer Service Representative no later than 5 business days of receipt of your shipment to make the necessary corrections. If there is extensive damage to the box, refuse delivery and contact a Customer Loyalty Specialist immediately at or
  6. Refusal of Delivery - If a package is refused for delivery, outside of arriving damaged or in a damaged box, the customer will be responsible for actual shipping charges incurred by Once we receive the package back in our warehouse, we will issue a credit to the original form of payment for the purchase price less the actual shipping cost of shipping the package to you.
  7. Incorrect Shipping Address Provided - Packages that are returned because of an incorrect address provided by the customer will be subject to additional shipping charge. This shipping charge will apply even if you were not originally charged shipping under a free shipping promotion. Requests for packages to be reshipped will be subject to a reshipping fee. If the package is returned and customer has not contacted a Customer Service Representative the order will then be refunded back to the original form of payment.